Shipping Policy

Effective date: 10 September 2026

Shipping From Pakistan

We prepare and dispatch orders from Hafizabad, Punjab, Pakistan. Available destinations and delivery services are shown at checkout. A production estimate and a delivery estimate describe different stages of your order.

Order Preparation And Stitching

Production and handling are confirmed individually for your design before payment. Custom production begins after the agreed payment, measurements and written design approval are complete. Contact us with your event date before ordering.

Carriers And Delivery Estimates

We select an available courier for your destination and share the carrier and tracking details at dispatch. Transit is additional to production. Customs, remote addresses, holidays and service interruptions can affect estimates. A delivery estimate is not a guaranteed arrival date.

Rates And Free Shipping

Orders with a qualifying merchandise subtotal of PKR 100,000 or more receive free shipping to supported destinations. Below that threshold, international standard shipping is PKR 5,300. Pakistan shipping is shown at checkout. Qualification is calculated after discounts; duties and import taxes are not included.

Tracking And Address Accuracy

We send dispatch and tracking details to the contact information on your order when a tracked service is used. A new tracking number may take time to show its first scan. Check your name, address, postal code, and telephone number before payment. Contact us immediately about an error; changes may not be possible after dispatch.

Customs Duties And Import Taxes

The recipient is responsible for import duties, taxes, and clearance charges unless checkout expressly states they have been collected. Local authorities determine these charges. We describe goods and declare their value accurately. We cannot mark purchases as gifts or understate their value.

Undeliverable Or Returned Parcels

If a parcel is returned because of an incomplete address, missed collection, or refused import charges, contact us to arrange a resolution. We will explain documented reshipping or return charges before asking you to pay them. Any refund is assessed under our refund policy and applicable consumer law. Refusing a parcel does not by itself create a free return or cancel a custom order.

Delays, Loss, And Delivery Problems

Contact us if tracking stops, a parcel is missing, or delivery exceeds the confirmed estimate. We will investigate with the carrier and explain the available remedy. Events outside our control may affect timing, but do not remove your statutory rights or our responsibility to resolve an order that has not been delivered as required.

Contact EshalPreet

Email: eshalpreet@gmail.com
WhatsApp: +92 329 7599994
Eshalpreet, House #292, Al Kareem Town, Madhriyanwala Bypass, Hafizabad, Punjab, Pakistan.
Monday to Saturday, 10 a.m. to 7 p.m. PKT.