Return and Exchange Policy

Effective date: 10 September 2026

Return Window

For standard-size, non-custom clothing, notify us of a change-of-mind return or exchange within 14 days after delivery. Send the return within 14 days after notifying us, following the return address and instructions we provide. Applicable statutory rights remain available.

Condition And Eligibility

For a change-of-mind return, the garment must be unworn, unwashed, unaltered, with attached tags and original packaging. You may examine it as you would in a shop. Please protect delicate embroidery when trying it on. We assess any diminished value only where the law permits; opening packaging alone does not remove a statutory right.

Custom Pieces And Sale Items

Genuinely personalized and made-to-measure clothing is excluded from change-of-mind returns. Standard-size clothing, including sale items, remains eligible under the conditions in this policy. An item is not automatically exempt merely because it is stitched after ordering. Rights for faults, incorrect goods or a failure to meet agreed specifications remain protected.

How To Request A Return

Email your order number, the item, and whether you seek a refund or exchange. Explain a reported fault and include helpful photographs if available. We will provide the correct return address and instructions. Do not send a parcel to an unconfirmed address. Keep your proof of dispatch and use a trackable service.

Return Shipping And Fees

Customers pay return shipping for change-of-mind returns. We do not charge a restocking fee. We cover reasonable agreed return costs for confirmed defective, damaged or incorrect items. Any more favorable rights required by applicable law take priority. Contact us before arranging international return shipping for the correct address and customs instructions.

Exchanges

Exchanges depend on availability and the new item’s price. We confirm any price difference, production time, and delivery charge before proceeding. If the requested design is unavailable, we will explain any alternatives or refund entitlement. An exchange is not reserved until we confirm it.

Inspection And Refunds

We inspect returned goods and notify you of the outcome as promptly as possible. Approved refunds follow our Refund Policy. We explain any proposed lawful deduction and the reason for it.

Your Consumer Rights

Where UK or EU distance-selling rules apply, eligible purchases generally include a 14-day withdrawal period after receipt, subject to lawful exceptions such as genuinely personalized goods. Mandatory refund, delivery-cost, and faulty-goods rights take priority over this policy. Contact us with a clear cancellation statement within the applicable period.

Contact EshalPreet

Email: eshalpreet@gmail.com
WhatsApp: +92 329 7599994
Eshalpreet, House #292, Al Kareem Town, Madhriyanwala Bypass, Hafizabad, Punjab, Pakistan.
Monday to Saturday, 10 a.m. to 7 p.m. PKT.