Damaged, Defective, or Wrong Item Policy

Effective date: 10 September 2026

Tell Us About The Problem

Please inspect the garment when it arrives and contact us promptly about visible damage, a defect or an incorrect item. Prompt notice helps us investigate delivery damage. This request does not shorten legal warranty periods or remove rights for a fault discovered later.

Information That Helps

Email your order number, a description of the issue, and clear photographs of the full garment, the affected detail, the label, and any damaged packaging. Keep the packaging while we investigate. A video may help but is not a condition of a lawful remedy. If photographs are difficult to provide, contact us for another way to assess the item.

Our Assessment

We review whether the item matches the order and approved custom specifications. Handcrafted variation is explained in our Disclaimer; it does not excuse broken stitching, missing components, material defects, or an incorrect item. Do not alter, repair, wash, or discard the garment before discussing the issue, unless necessary to prevent harm.

Repair, Replacement, Or Refund

We will explain the remedy available under applicable law and the circumstances. This may be a repair, replacement, price reduction, or refund. We confirm any production and delivery estimate for a replacement. We will not require store credit in place of a refund when a cash refund is legally due.

Costs And Returns

We cover reasonable agreed return and replacement delivery costs for a confirmed defect, delivery damage or incorrect item. Contact us before booking a courier so we can agree a prepaid service or reimbursement arrangement. Statutory rights are not conditional on accepting a less favorable remedy.

Contact EshalPreet

Email: eshalpreet@gmail.com
WhatsApp: +92 329 7599994
Eshalpreet, House #292, Al Kareem Town, Madhriyanwala Bypass, Hafizabad, Punjab, Pakistan.
Monday to Saturday, 10 a.m. to 7 p.m. PKT.